INFORMATION COLLECTED AUTOMATICALLY
We automatically collect some information about you such as that collected by server logs or 3rd party website analytics services, and by using cookies or similar technologies when you visit our websites. We may collect information about the type of device you use and its operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the pages you view on our websites and how you interact with that content.
INFORMATION OBTAINED FROM OTHER SOURCES
We may receive information about you from social media platforms when you interact with us on those platforms. We may also receive information from your Bank or from PayPal that tells us why a payment transaction on your chosen payment method failed if it did so.
HOW WE USE PERSONAL INFORMATION PROVIDING INTHE FORUM 4 MIND SERVICE
We process your personal information in order to provide you with the service you have requested from us and signed up for. This processing is necessary for the performance of our agreement with you and helps us provide you with the best possible experience of Forum 4 Mind. We also use your data to develop aggregate analysis and business intelligence that enables us to operate, make informed decisions about, and report on the performance of our business. We have a legitimate interest in processing your data for these reasons and it is often necessary for the fulfillment of our contract with you.
TAKING CARE OF OUR CUSTOMERS
To help provide you with the best possible customer care we collect certain data by email or using our contact us form and make tools available to our Customer Care team that process your personal data to help us respond to your enquiries, to investigate and diagnose problems with your service and to help manage your account. We do not routinely offer customer care by telephone but should you contact us by phone, we may collect your phone number and any information provide to us during your conversation with us. We do not record phone calls. If you contact us by post, we will collect any information you provide to us in any postal communications you send us however we will not keep physical copies of your communication any longer than is strictly necessary to handle your enquiry. We have a legitimate interest in processing your data for these reasons and it is often necessary for the fulfillment of our contract with you.
WEBSITE AND IT IMPROVEMENTS
We collect and store server logs to improve network, server and database security. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks, fraud and other attacks, by detecting unusual or suspicious activity. We also analyse how our website users interact with our website and its features. For example, we analyse total visitor numbers and unique visitors, the time and date of the visit, whether certain pages or sequences of pages were visited, whether a visit resulted in a subscription to our service, the operating system and browser used and approximately where visitors are when they are accessing our websites. We use the information gathered from the analysis of this information to improve our websites. We have a legitimate interest in improving our websites so that we can provide a better experience for existing customers and to attract new customers to our service.
COMMUNICATION AND MARKETING
We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email to inform you about new products, special offers or to invite you to take part in a survey or provide product feedback. This processing is necessary to serve our legitimate interest. As a subscriber to Fammilee you can opt-out of these emails at any time by visiting your email settings We may also choose to send carefully selected emails from trusted third parties. We will always choose offers that we believe you will genuinely be interested in and that are related to your experience of Forum 4 Mind and we will only send you these messages if you specifically provide consent for us to do so. You can withdraw that consent at any time by visiting your email settings and this will not impact your service in any way. Note we will never transfer your details to the 3rd party for the email to be sent. We also use cookies and similar technologies to provide the most relevant advertising to you. Please see use of automated decision making for display advertising below.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website, and help customise our marketing offerings.
| Type of email | Lawful basis |
|---|---|
| Transactional emails Welcome email, payment emails, forgotten password email, cancellation confirmation email, important announcements about service or security | Legitimate interest These communications are fundamental to providing your service and you cannot unsubscribe from these emails while remaining a customer of Forum 4 Mind. |
| Newsletters and special announcements | Legitimate interest These emails are part of our product and the service you have subscribed to. |
| Feedback and satisfaction surveys Customer surveys | Legitimate interest Responses to these emails help us improve our products and your service. |
| Rate your box emails Product ratings and feedback emails | Legitimate interest Responses to these emails help us improve our products and your service. |
| Special offers from Forum 4 Mind Special offers, friend referral, competitions and schools/ fundraising | Legitimate interest These offers will only related to the product you currently buy from us and are part of the service that we offer. |
YOUR RIGHTS AND CHOICES
YOUR RIGHTS
We want you to be in control of how your personal information is used by us. You have the following rights over your personal information that we hold:
you can ask us for a copy of the personal information we hold about youyou can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you – you can do this by logging into your account or emailing us at [email protected] some situations you can ask us to delete your personal informationyou can object to certain ways in which we are using your personal informationyou can also request that we send your personal information to a third party of your choice
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information. If you are not satisfied with the way we have handled any enquiry relating to the way we process your personal information you have the right to complain to The Information Commissioner’s Office
YOUR CHOICES
You can opt out of receiving various types of email communications from Forum 4 Mind by following the unsubscribe link in every email sent to you by us. You can also opt out by updating your account and email preferences however there are some emails that we will continue to send you: for example regarding meaningful changes to this policy, responding to routine customer care and transactional emails relating to your use of our service, including but not limited to welcome, forgotten password emails and payment failure emails. You can adjust the amount of interest based advertising you may receive by changing your cookie settings and/or opting out of certain advertising networks. SENSITIVE PERSONAL INFORMATION ‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us. If, however, you inadvertently or intentionally transmit sensitive personal information to us, we will only use and process your sensitive personal information for the purposes of deleting it.
CHANGES TO OUR PRIVACY POLICY
We may modify or update this Statement when necessary, to reflect customer feedback and changes in our products and service. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how Forum 4 Mind uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Forum 4 Mind is using and protecting your information.